Delaware North to Oak View Group IT Transition Project at Benchmark International Arena (FormerlyAmalie Arena)
Project Duration - Ongoing
On-Site Project Leads - Gordon Lamont | IT Manager | OVG
Joshua Sorg |Assistant IT Manager | OVG
Phase 1: Asset & User Audit
At the start of the Amalie Arena DNC-to-OVG transition, we began with a comprehensive IT asset audit. This included cataloging all hardware—desktops, laptops, monitors, tablets, iPads, POS systems, credit card devices, phones, networking equipment, and various peripherals. Each item was evaluated and appropriately assigned to the correct entity (Delaware North, Oak View Group, or arena operations). In parallel, we conducted a user audit by reviewing employee lists, categorizing retained employees, new hires, and internal promotions to establish the current and future user base.
Phase 2: Strategic Planning & Budgeting
With a clear understanding of our assets and users, we moved into strategic planning. This involved defining the IT budget and evaluating the best network architecture for the building. We also identified ideal device specifications for each user tier, which led to setup, assignment, and deployment of over 50 devices. These included laptops and workstations tailored to OVG’s operational requirements.
Phase 3: Infrastructure & Systems Buildout
We identified limitations in the previous third-party systems and worked to build a custom backend aligned with OVG’s structure. This included developing infrastructure around ticketing, file distribution, and system access. Platforms like SharePoint, and Microsoft 365 were considered or implemented. Security groups, and document libraries were built to streamline user experience and data protection.
Phase 4: HR Integration & Department Collaboration
A separate but parallel effort focused on evaluating and upgrading backend systems. We collaborated closely with company stakeholders to reimagine service flows and identify areas for future deployment. Additionally, we supported HR’s unique needs by scoping requirements for a part-time user base exceeding 300 employees. This included solutions for user provisioning, badging systems (hardware and software), and coordinated integration with VSG Security to establish a unified personnel management system across departments using tools like ADP and ABIMM.
Phase 5: POS and Operational Standards
Our team successfully deployed an additional 100 MyVenue POS systems, bringing our total to over 300 devices. We evaluated the vending department and implemented new handheld Castle devices, allowing us to reclaim all tablets for expanded support and hardware flexibility across the building. New POS-focused spaces, including self-checkout hardware, have been designed for the upcoming season. Additionally, we upgraded our payment processors and devices to maintain PCI compliance and security standards. We are also in discussions to become a pilot location for exclusive new hardware and software solutions, supporting ongoing innovation. Additionally, we are exploring mobile ordering solutions.