Delaware North to Oak View Group IT Transition Project at Amalie Arena
Project Duration - Ongoing
On-Site Project Leads - Gordon Lamont | IT Manager | OVG
Joshua Sorg |Assistant IT Manager | OVG
Phase 1: Asset & User Audit
At the start of the Amalie Arena DNC-to-OVG transition, we began with a comprehensive IT asset audit. This included cataloging all hardware—desktops, laptops, monitors, tablets, iPads, POS systems, credit card devices, phones, networking equipment, and various peripherals. Each item was evaluated and appropriately assigned to the correct entity (Delaware North, Oak View Group, or arena operations). In parallel, we conducted a user audit by reviewing employee lists, categorizing retained employees, new hires, and internal promotions to establish the current and future user base.
Phase 2: Strategic Planning & Budgeting
With a clear understanding of our assets and users, we moved into strategic planning. This involved defining the IT budget and evaluating the best network architecture for the building. We also identified ideal device specifications for each user tier, which led to tagging, imaging, initial setup, assignment, and deployment of over 30 devices. These included laptops and workstations tailored to OVG’s operational requirements.
Phase 3: Infrastructure & Systems Buildout
We identified limitations in the previous third-party systems and worked to build a custom backend aligned with OVG’s structure. This included developing infrastructure around Entra ID, configuring admin rights, and selecting tools for remote access, cybersecurity, ticketing, file distribution, and system access. Platforms like ConnectWise, R7, KnowBe4, SharePoint, and Microsoft 365 were all considered or implemented to enhance performance and security. Single Sign-On (SSO), security groups, and document libraries were built to streamline user experience and data protection.
Phase 4: POS, HR Integration & Department Collaboration
A separate but parallel effort focused on evaluating and upgrading POS hardware, software, and backend systems. We collaborated closely with company stakeholders to reimagine service flows and identify areas for future deployment. Additionally, we supported HR’s unique needs by scoping requirements for a part-time user base exceeding 300 employees. This included solutions for user provisioning, badging systems (hardware and software), and coordinated integration with VSG Security to establish a unified personnel management system across departments using tools like ADP and ABIMM.